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Berliner Krisendienst. Mental Health Support When You Need It Most.
We provide fast and professional assistance for issues including psychosocial crises and acute mental and psychiatric emergencies. Free of charge and available around the clock.
When life takes a turn, you don't have to face it alone
In moments of crisis —emotional, relational, psychological— having the right support can change everything. That’s what we provide:
💥 Immediate, professional help to anyone in Berlin experiencing any personal or mental health emergency.
💥 Whether you’re struggling with anxiety, conflict, trauma, or simply feeling overwhelmed by your current situation, their team of trained counselors is there to listen. Without judgment, without bureaucracy, and without delay.
Multi-lingual support and interpreter cooperation
Around a quarter of Berlin’s population has a migration background, that’s why accessible communication is essential. While most consultations are in German, we offer support in other idioms whenever possible.
—Our team includes multi-lingual professionals and we work closely with interpreters. Speech-specific support may require preparation. Please call us for details.
How It Works
✴️ ↓ Call the center for your district (find your local number below)
✴️ ↓ Or go in person to one of the 9 regional offices across Berlin.
✴️ No appointment needed.
✴️ No ID required.
✴️ Services are free, confidential, and non-judgmental.
9 Centers in Berlin
Office hours: from 16:00 to 00:00 year round.
📍 Central
24/7
—030 390 63 00
📍 Mitte / Friedrichshain / Kreuzberg
Große Hamburger Straße 5, 10115
—030 390 63 10
📍 Charlottenburg / Wilmersdorf
Horstweg 2, 14059
—030 390 63 20
📍 Spandau
Charlottenstraße 13, 13597
—030 390 63 30
📍 Pankow
Mühlenstraße 48, 13187
—030 390 6340
📍Reinickendorf
Berliner Straße 25, 13507
—030 390 63 50
📍Steglitz / Zehlendorf / Tempelhof-Schöneberg
Schloßstaße 128, 12163
—030 390 63 60
📍Lichtenberg / Marzahn / Hellersdorf
Irenenstraße 21 A, 10317
—030 390 63 70
📍Treptow / Köpenick
Spreestraße 6, 12439
—030 390 63 80
📍Neukölln
Karl-Marx-Straße 23, 12043
—030 390 63 90
Afterhours
📍 Mitte, Friedrichshain / Kreuzberg
Große Hamburger Straße 5, 10115
—030 390 63 10
→Located in Ärztehaus Hedwig, Entrance 1, Ground Floor, left side.
Monday to Friday
08:00-16:00 : Only telephone support is available during these hours. For general information, brief guidance and referrals.
Night service:
—Daily from 00:00 (midnight) to 08:00
Weekends & public holidays:
—From 08:00 to 16:00
→ During these hours, emergency home visits are possible, and a doctor is on call if needed.
Contact us
All year round. You can reach us for advice by telephone or personally without an appointment. If there is an emergency, we can also come to you with a doctor if necessary.
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